Refund policy
The Clap Cuddles Support Promise
Every Clap Cuddles plush is made to become a comforting part of your little one’s everyday routine. If there is an issue with its sound or electronic function, we are here to help make it right.
If Your Plush Is Faulty on Arrival
If the electronic module, sound button, speaker, battery compartment, or any essential function is defective upon arrival, we will provide the appropriate support solution after verification.
Depending on the issue, this may include:
A replacement electronic component or module, where applicable
A complete product replacement
A full refund, where replacement is not possible
Please raise the concern within 7 days of delivery and share clear photos or videos of the issue, along with photos of the outer packaging.
Product Integrity & Hygiene Guidelines
Clap Cuddles plush toys are soft, personal-use comfort products. To protect hygiene standards for every child, we cannot accept returns for products that show signs of use, contamination, or alteration after delivery.
Return is not eligible if the product shows:
Surface Contamination: Food stains, oil stains, spills, residue, or visible marks on the plush fabric
Personal Alterations: Scribbles, pen marks, paint, embroidery, cuts, or any additions made to the product
Physical Damage: Torn fabric, broken stitching, damaged sound button, speaker damage, or damage caused by rough handling
Hygiene or Usage Signs: Dirt build-up, odour, pet hair, grime, or visible signs of repeated use
Water Damage: Damage caused by washing, soaking, or exposure to water, which may affect the internal electronic module
Once a plush toy has been used, marked, damaged, or exposed to unhygienic conditions, it cannot be safely resold or reused.
7-Day Return Policy
You have 7 days after receiving your item to request a return.
To be eligible for a return:
The item must be in the same condition as received
The product must be unused and unaltered
The original packaging must be intact
The product must include all original accessories, inserts, and tags
You must have a receipt or proof of purchase
Return Process
To initiate a return, please raise a request through the Return Prime Page within 7 days of delivery.
Once your return is accepted, we will share:
A return shipping label
Instructions on how and where to send the parcel
Items sent back without an approved return request will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, raise a request within 7 days of delivery.
Please share:
Clear photos or videos of the product issue
Photos of the outer packaging
Your order details
After verification, we will offer:
A free replacement, subject to availability, or
A full refund
All return shipping charges for verified damaged, defective, or incorrect items will be covered by us.
Returns for Other Reasons
For non-damage reasons, including change of mind, you may request a return within 7 days of delivery.
Conditions:
Product must be unused, unwashed, and free from stains or odour
Original packaging, tags, and accessories must be intact
The return is subject to inspection after it reaches our warehouse
A standard ₹200 return-courier charge will apply
You may also self-ship the product to our warehouse at your own expense after receiving return approval.
Refunds
Once your returned product is received and inspected, we will notify you of the approval status.
Approved refunds are processed within 5–7 business days.
Refund Method
Prepaid Orders: Refunded to the original payment method
COD Orders: Refunded through bank transfer
Processing time may vary depending on your bank or payment provider.
Exchanges
We replace products only if they are damaged, defective, or incorrect.
Exchange requests must be raised within 7 days of delivery through the Return Prime Page.
Exchanges are free for verified defective, damaged, or incorrect items.
All exchanges are subject to stock availability.
Need Help?
If more than 15 business days have passed since your refund approval, please contact us at: